The events of 11 September 2001 brought together a mix of first responders, volunteers, and other workers to the World Trade Center (WTC) site. These individuals faced significant health risks due to their exposure at the site.  The WTC Health Program (WTCHP) was created to support these workers.  But not everyone received the help they needed.

A recent study looked at 20, 012 workers who were eligible for the WTCHP.  The study found that only 47. 9% of these workers used the program's services.  This means that more than half did not take advantage of the available health support.  The findings reveal a stark contrast between different groups of workers.  Volunteers, in particular, were the least likely to use the WTCHP services.  Only 22. 5% of volunteers reported using the program.  This is a concerning figure, as volunteers were often more vulnerable to health issues due to their exposure at the WTC site.

The study also examined factors that influenced WTCHP utilization.  It found that first responders and other workers were more likely to use the program than volunteers.  First responders were 2. 73 times more likely, and other workers were 1. 69 times more likely to utilize the WTCHP services compared to volunteers.  This suggests that volunteers may face unique barriers to accessing the health support they need.

Sociodemographic factors and comorbidities played a role in WTCHP utilization across all worker types.  However, race and ethnicity did not consistently affect the use of the program.  This indicates that other factors, such as awareness, accessibility, or trust in the program, might be more significant in determining who seeks help.  The findings highlight the need for targeted outreach to ensure that all eligible workers, especially volunteers, receive the support they deserve.

The study's results point to a critical issue: the uneven reach of the WTCHP.  While the program aims to support all eligible workers, volunteers are falling through the cracks.  This group should be a priority for outreach efforts.  By focusing on volunteers, the WTCHP can better serve those who need it most.  It is essential to understand and address the barriers that prevent volunteers from accessing the program's services.  Only then can the WTCHP truly fulfill its mission to support all workers affected by the WTC events.