AI in Healthcare: A Closer Look at Patient Services

AI-powered customer relationship management (CRM) systems are becoming more common in healthcare. These tools aim to make patient services better. But, there's not much real-world proof showing how these systems affect costs, patient commitment, or access to care. Many healthcare organizations are using CRM systems. However, they often lack clear rules, definitions, or ways to measure success. This can lead to mixed results and low use of these tools.So, what's the big picture? AI in healthcare is still new. It's important to set clear goals and measure results. This way, AI can truly help patients and healthcare providers. Think about it. AI is a powerful tool. But, it's only as good as the rules and goals set for it. Healthcare organizations need to plan carefully. This way, they can make the most of AI in patient services.