AI Takes Center Stage in Fiserv's New Partnership

Fiserv, a major player in the financial tech world, has teamed up with Microsoft to supercharge its AI game. This isn't just about keeping up with the times; it's about setting the pace. By integrating AI into their platforms and tools, Fiserv aims to boost productivity and deliver smarter solutions to their clients. The plan involves rolling out Microsoft 365 Copilot to employees worldwide. This tool is designed to make work easier and faster, helping staff make better decisions and produce higher-quality work. At the same time, Fiserv is expanding its use of Microsoft Foundry, an Azure-powered AI platform. This platform is all about building, customizing, and managing AI applications safely and securely. The goal? To make Fiserv's operations more efficient and open up new revenue streams. Guy Chiarello, Vice Chairman of Fiserv, sees this as a game-changer. He believes it will help Fiserv deliver innovative solutions that keep clients ahead in the fast-moving fintech and payments industry.Microsoft is equally excited about the collaboration. Karen Del Vescovo, Corporate Vice President of Financial Services at Microsoft, highlights how combining Microsoft's AI tools with Fiserv's industry expertise will drive innovation. This partnership is all about redefining the future of work and customer experience. This isn't Fiserv's first rodeo with AI. They've already been using Microsoft Foundry and GitHub Copilot, processing over 100 billion tokens and boosting developer productivity. With this new collaboration, Fiserv is doubling down on AI, moving beyond automation to something even more powerful: agentic intelligence. AI is already making waves at Fiserv. It's being used for fraud detection, risk management, and personalized engagement. For merchants, it's enabling smarter decision-making and higher authorization rates. And for clients, it's improving servicing, compliance, and productivity. But why does this matter? Well, AI is transforming industries, and Fiserv is positioning itself at the forefront. By embedding AI into its core operations, Fiserv isn't just keeping up—it's leading the charge.