AI Tool Helps Patients Challenge Health Insurance Denials

Meet Holden Karau, a software engineer from Silicon Valley who has worked with big tech companies like Amazon, Google, and Apple. After facing her own health insurance denials, she created FightHealthInsurance. com. This free website uses AI to help patients draft appeals when their insurance claims are rejected. Karau believes AI, which is often used by insurers to evaluate claims, can also be a powerful tool for patients to fight back. She wants to level the playing field, as insurers have an edge with their access to vast amounts of data and advanced AI tools. The platform simplifies the appeal process, guiding users through uploading denial letters, confirming details, and generating appeal drafts. Recent lawsuits and a Senate report show how insurers like UnitedHealthcare use AI to deny claims. Karau hopes her tool can help patients successfully appeal denials and push for changes in the healthcare system.