Embracing Errors: How One Company Turns Mistakes Into Growth

In the fast-paced world of startups, errors are inevitable. Garima Shah, cofounder of a fintech company, understands this well. She believes that mistakes are not failures but opportunities for growth. About five years ago, she started a unique tradition: a monthly meeting where employees share their blunders.

A Safe Space for Learning

This isn't about pointing fingers. It's about learning and improving. Employees volunteer stories of their mistakes, big or small. Sometimes, only a few share, other times, many do. The idea is to create a safe space where everyone can admit their errors without fear of judgment.

Celebrating Mistakes and Achievements

Last year, the company awarded an employee who accidentally reset the settings of 3,500 clients. Despite this significant mistake, the employee is still with the company and thriving. This sends a powerful message: mistakes don't define you, but how you learn from them does.

The company also celebrates achievements. Before the mistake-sharing meeting, they have a "Kudos of the Month" celebration. This balance is important. It shows that while mistakes are acknowledged, so are successes.

A Culture of Growth

However, this doesn't mean employees are encouraged to make repeated mistakes. The company is clear: while errors happen, there's no tolerance for carelessness.

Shah's approach is simple. She wants to create a culture where employees can learn from their mistakes and grow. It's not about being perfect. It's about being better.