BUSINESS

Goodbye to Free Starbucks Bathrooms!

USATue Jan 14 2025
Starbucks has decided to end its open door policy. This means that customers will now need to buy something to use the bathroom or hang out in the cafes. The company is hoping this will improve the experience for paying customers and employees. This change comes after years of allowing everyone to use their spaces, which started after a big problem in Philadelphia where two Black men were arrested for asking to use the restroom. Besides bathroom rules, Starbucks is also trying new things to keep people inside their cafes. Starting soon, anyone can get a free coffee refill if they use a real cup or glass. Other new rules include no panhandling, discrimination, or smoking inside. All employees will be trained on these new rules. This change comes at a time when there are not enough public bathrooms in many places in the US. Starbucks, along with other big chains, has been filling this gap. But now, they are changing their mind, saying it is causing problems for their staff and customers.

questions

    Could this be a secret plan to reduce the homeless population by limiting their access to public restrooms?
    How does Starbucks plan to balance the need for increased security with maintaining a welcoming environment for all customers?
    What long-term impact could this policy have on Starbucks’ brand image and customer loyalty?

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