Health Care's New Face: Patients as Customers

Walking into a store and seeing healthcare services lined up like products on shelves. That's what's happening these days. Patients are transforming into customers, using apps and online reviews to pick doctors and treatments. This shift has been happening over the last two decades, but the big question is: how do we measure the worth of all these healthcare "products"? Traditionally, health care measures value by looking at costs and something called QALYs, which is a fancy way of saying that a healthier person is worth more. But QALYs have their own set of problems. For starters, they assume that everyone values health the same way, which isn't true. Patients today are asking tough questions about how these values are decided. Policy makers in many countries use QALYs to decide what health services should be covered. But this has raised fairness concerns. As a result, new ways of valuing health are popping up, especially in the United States. Over the past 20-25 years, health value measurements have evolved. This journey has been full of challenges and new opportunities.