How Hospital Leaders Can Keep Staff Happy and Loyal

Key Traits in Leadership

• Warmth: Makes employees feel good
• Competence: Makes employees feel secure

Study Findings

• Participants: Over 1,900 hospital employees surveyed
• Direct Impact: Both warmth and competence directly affect loyalty
• Indirect Impact: Warmth has a bigger indirect effect
• Boosts positive feelings
• Reduces negative feelings
• Leads to higher loyalty

The Double-Edged Sword of Competence

• Increases both positive and negative feelings
• Can make employees feel good but also add stress

Recommendations for Leaders

• Focus on being warm to improve well-being and loyalty
• Balance competence with warmth, especially during tough times
• Adapt leadership style based on the situation

Conclusion

• Both warmth and competence matter
• Warmth might be the key to keeping hospital staff happy and loyal