Breaking Down Language Walls at Work

A big tech team-up is happening in France. Atos, a company known for digital upgrades, is joining forces with Graia, an AI chatbot maker. Their goal? To make talking to customer support easier for everyone, no matter what language they speak. Right now, Atos helps over 5 million people in more than 100 languages. But talking to support can still be tough if English isn't your first language. That's where Graia comes in. Their AI can translate voices in real time. So, you can chat in your own language, and the support agent will understand you instantly. This isn't just about translation. Graia's AI also checks for important words and gives agents tips on how to be more understanding. It even grades calls to make sure everyone is doing a good job. This means Atos can keep track of how well their support is working.Atos isn't stopping at just support calls. They plan to use this tech for training and onboarding new employees too. The idea is to make the workplace more welcoming for everyone, no matter where they're from. This team-up is part of a bigger shift at Atos. They're moving from just fixing problems to stopping them before they happen. Their Experience Operations Center already does this by spotting and solving issues in real time. But why does this matter? Well, it's not just about making things easier. It's about making sure everyone has a fair shot at work. When people can communicate freely, they can do their best work. And that's good for everyone.