Getting Humans to Trust AI in Healthcare
Fri Jan 31 2025
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Artificial intelligence (AI) is changing the way people think about healthcare.
It's in everything from diagnosing diseases to predicting patient outcomes.
Pharmacies are also jumping on the AI bandwagon, using it to verify medication.
This AI can tell a pharmacist if a prescription is risky or not.
The big question everyone wants to answer is: if AI tells a pharmacist something,
but seems unsure? Will the pharmacist still trust the AI? And if they do,
how does this change the way they think?
It is a big deal because pharmacists want to make the right decisions for their patients.
When AI is involved, they also need to understand the confidence level of the AI behind its advice.
So, here are the results of an experiment:
If AI is a strong believer, it increases trust.
If it is unsure, the pharmacist takes a step back and thinks twice.
This uncertainly can be a good thing. At first, it might sound bad.
But it forces pharmacists to do their own thinking and research.
They have to rely more on their own knowledge and experience.
The study also showed that when the AI is uncertain, pharmacists learn more.
When the AI is too sure with no backing, they rely more on the AI recommendation.
The result is pharmacists judge their own ability and capabilities.
AI is not a replacement for human intelligence. It is a tool to help.
But remember, trust is earned.
And the more uncertain AI is, the more trust must be earned.
So, it is important to be critical of AI.
How can this information be used? Medicine is complicated.
Prescriptions can be a challenge for anyone.
When it comes to medicine, everyone from the doctor to the patient has to be careful.
The effect of Uncertainty and Helpfulness in AI in healthcare might shed some light on how we think.
Not just about prescriptions. Also, about life in general.
Make no mistake.
There are things AI can't do.
And, sometimes it is okay for the AI to say: I don't know.
It is okay for the AI to not be certain.
In fact, it can be very helpful.
Another thing:
AI already plays a key role in healthcare but it is still learning and evolving.
If AI is unsure, it is okay to question it.
You don't have to trust AI just because it is a machine.
It is okay to challenge AI. People need to do this to stay safe.
AI is not a doctor. It is a tool.
It is important to remember that AI and humans do better when they work together.
They can be a great pair. The key is to trust AI but not blindly.
If it is not certain then it is important to use other resources.
In the end, , the patient will be the one who benefits from this partnership.
This was a study. But it didn't end with a conclusion. It opened up new questions.
Think about this: when machines make decisions, who is responsible?
It can be a very complicated question.
Remember, AI is a tool. Use it well.
Make decisions that are well thought through!
Trust AI but do not be over-reliant.
A human in the loop is always a smart idea.
This will make healthcare decisions safer for everyone.
