Robots Taking Over Customer Service: The Rise of Nylo

At CES 2026, a robot named Nylo is making waves. It's not just another gadget on display. Nylo is running an entire booth all by itself. This humanoid robot is greeting people, answering questions, and moving around without any human help. It's a big deal because most robots can't handle real-world situations like this. Nylo is made by a company called IntBot. They are showing that robots can do more than just follow orders. They can interact with people in real time, understanding what we say and how we act. This is a huge step for robotics. It means robots could soon be working in places like hotels and airports, helping people out.Nylo isn't new to this. Last year, it worked at a big tech conference, talking to thousands of people. Now, it's proving it can handle even more. The robot uses a special system called IntEngine. This system helps Nylo understand what people are saying and how they're feeling. It can even choose when to talk or stay quiet, which is important in busy places. IntBot says their robots are great for customer service. They can talk to people in over 50 languages. This means no one gets left out because they don't speak the local language. The robots can also be customized to fit different brands. Plus, they work 24/7, so human employees can focus on more important tasks. But how do these robots work so well? IntBot has a special portal for staff. They can watch what the robot is doing, step in if needed, and even see what questions people are asking. This helps make sure the robots are always giving the best service.