Smart Tech: How AI is Reshaping Shopping

Shops are starting to use advanced AI tools to make big choices. These tools help with setting prices, planning work schedules, and even chatting with customers. This is a big leap from the basic chatbots and virtual assistants they used in the past. A major event in New York is focusing on this new AI technology. Over 40, 000 people from more than 100 countries are attending. They are discussing how AI can improve the shopping experience. However, even though everyone agrees AI is crucial, many stores are still learning how to use it effectively. A recent study found that only a few retailers are using AI for major decisions. Most are still relying on basic AI tools.Google recently introduced new AI tools. These tools allow shoppers to buy items directly from search results. They can also offer special discounts. Google collaborated with large retailers like Walmart and Home Depot to implement this feature. Shoppers are evolving quickly. They want AI to assist them in making purchasing decisions. But most stores are still playing catch-up. The shopping experience can be frustrating because different systems do not communicate well with each other. This can lead to shoppers leaving. AI agents are becoming more proficient at solving problems. During the holiday season, they managed more tasks than ever before. Shoppers also used them more frequently for customer service.