The Secret to Lego's Enduring Success: A Commitment to Perfection

Lego, the iconic toy brand, has been a staple of childhood play for 92 years. With a vast array of sets and themes, it's no wonder why Lego has remained a beloved brand, even in an era dominated by digital entertainment. So, what's behind Lego's enduring success? Is it the colorful bricks, the creative potential, or something more? As it turns out, it's a combination of factors that has contributed to Lego's staying power. First and foremost, Lego's commitment to quality and detail is unmatched. The company's founder, Ole Kirk Kristiansen, instilled a culture of excellence that has been passed down through generations. From the intricate designs to the precise manufacturing process, Lego's dedication to detail is evident in every set. As Julia Goldin, Lego's chief product and marketing officer, puts it, "What makes a Lego set unique is, first and foremost, really understanding the audience. Not just understanding what will be of interest for them, but what are the right dynamics of the experience. " But Lego's success isn't solely due to its attention to detail. The company's willingness to listen to its audience and adapt to changing tastes has been a key factor in its longevity. Lego's designers actively seek input from kids, using a process called "boost week" where they come up with fresh ideas or work on existing ones, giving them creative freedom outside their day-to-day schedules. As Daniel Meehan, one of Lego's creative leads, explains, "We play-test stuff as well with kids extensively. We bring kids together across the world, from Germany to China, to see what they want more of. " Another critical element is Lego's ability to appeal to a broad range of audiences. From young children to adults, Lego has managed to create sets that cater to different interests and experience levels. As Frédérique Tutt, global toy industry advisor at market research firm Circana, notes, "Another strength they have is they appeal to the young children as well as the teenagers or adults with intricate pieces. So, they grow with you. " But what about the company's pricing strategy? Lego sets can be expensive, with some sets costing upwards of $1,000. However, the company ensures that there's a range of products available at different price points, making it accessible to everyone. As Goldin explains, "We try to develop products for anyone and everyone. " So, what's the takeaway from Lego's success? It's clear that the company's commitment to quality, its willingness to listen to its audience, and its ability to adapt to changing tastes have all played a crucial role in its enduring success. As Lego continues to evolve and innovate, it's likely that it will remain a beloved brand for generations to come.