CUSTOMER BACKLASH

May 10 2025TECHNOLOGY

Whoop's Mixed Messages: The New 5. 0 Fitness Tracker

The tech world is abuzz with Whoop's recent flip-flop on its fitness tracker upgrade policy. The company's latest model, the Whoop 5. 0, has sparked a wave of user frustration and confusion. The initial announcement was met with dismay, as users discovered they would have to pay extra or extend their membership to get the new device. The company's communication was m...

reading time about 3 minutes
May 09 2025TECHNOLOGY

Whoop's Big Change: Users Feel Tricked

Whoop has a fresh fitness tracker, the Whoop 5. 0, but not everyone is happy. The company had promised free upgrades for long-term members. Now, they're saying that's not the case. Members who want to upgrade from the Whoop 4. 0 to the new 5. 0 will have to pay. This is a big shift from Whoop's usual way of doing things. Most fitness trackers make you buy the hardwar...

reading time about 1 minute