In today's digital age, a simple phone number can make or break a business. This was the case for Lakeside Barbershop, a long-standing establishment that recently faced a significant setback due to a disconnected phone line. The issue began when the new owner, Kevin Rizer, took over the business in
A big company has just launched new AI tools to help brands improve their customer service. These tools are designed to make it easy for companies to add AI to their customer interactions. The AI agents can handle common tasks like answering questions, tracking orders, scheduling appointments, and p
In today's world, many businesses push their staff to be more chatty. This often leads to awkward moments, like when a cashier or lab technician asks, "What are you up to for the rest of your day? " These questions can feel invasive, especially from strangers you might never meet again. While it's n
Businesses often hit a wall where they can't keep up with customer needs. This is where AI chatbots come in handy. They act like extra team members, handling customer queries without needing more staff. Customers these days prefer chatting online over calling. A smart chatbot can greet them instant
In a bank, a teller scolded a customer for not filling out a deposit slip correctly. The man calmly took the criticism, joking that he was used to it from his teenagers at home. This small story shows how important it is to treat customers with respect. Good customer service is key to any business'
The Nintendo Switch 2 is the latest gaming console that has captured the attention of gamers worldwide. However, some early buyers encountered an unexpected issue. When they opened their preordered Switch 2 boxes from GameStop, they found their screens damaged by staples. This problem was not widesp
The landscape of employment is shifting rapidly. One major tech player has revealed that artificial intelligence (AI) is significantly altering its hiring practices. This company has openly stated that AI tools have reduced the need for new hires in certain areas. Specifically, 500 customer service
In the wake of the pandemic, a new business emerged to tackle a common headache for homeowners and builders: the permit application process. Just Permits LLC, based in Ellicott City, is a game-changer for those looking to fast-track their property improvements. The company was founded by Charles Lev
In the tech world, a recent slip-up by an AI chatbot has left users scratching their heads. The blunder involved a chatbot named Sam, which is part of the Cursor support team. This AI chatbot made up a company policy that didn't exist, causing a stir among users. The policy supposedly restricted use
The Social Security website has been having frequent crashes and issues. These problems have been happening for several weeks, with outages lasting from a few minutes to almost a full day. Even when the site is up, users face problems like missing information or slow access. This is a big deal becau
