Navigating Small Talk: How to Handle Intrusive Questions
In today's world, many businesses push their staff to be more chatty. This often leads to awkward moments, like when a cashier or lab technician asks, "What are you up to for the rest of your day? " These questions can feel invasive, especially from strangers you might never meet again. While it's not the person's fault—it's their job to make customers feel welcome—i...